FAQ

In our experience FAQ pages never seem to be the questions people actually want answers to, so we'll do our best not to fit in with that crowd, although it turns out FAQs are harder than the seem.

If your question is completely obscure, then maybe get in touch here.

 

Q: What's the use by date of my food?

A: The frozen bits we would recommend eating within 2 months, providing it's been kept in the freezer. The slaw kit you should try and eat within three days. The rice and dips will last for 6 months+.

Q: What are the delivery timelines?

A: We deliver on Wednesday, Thursday and Friday and you'll need to choose the date you want on the checkout page. Cut off times are midnight for dispatch the next day, and all of our orders are sent on a next day delivery. Some postcodes are only accesible within 48 hours, but you'll know if that means you when it comes to choosing your delivery date.

Q: How much does delivery cost?

A: Delivery costs a very reasonable £4.95 for the standard service. We also offer a priority service for a little bit more. If your order is particularly massive then it will be a little more still. All costs are calculated and options given at checkout.

Q: What happens if I'm not home when my dim sum turns up?
A: The dry ice and wool insulation will keep it at the right temperature for 48 hours from dispatch, so it will be okay sitting on your doorstep even in the hot sun until you get back at the end of the day. However we always advise to get it unpacked and in the freezer as soon as you receive it.

Q: Do I need to defrost my dim sum?

A: No, you don’t. Being frozen helps those little parcels of joy keep their shape and structure, so cook straight from frozen.